Control and supportive measure

SALTO SEE as an institution coordinating the process of the Quality Label within Western Balkans has a role of checking and supporting the performance of organizations, which hold a Quality Label, allowing them to be active in volunteer exchange within European Solidarity Corps program.

With this measure, SALTO SEE aims to:

• to check whether organizations are implementing ESC volunteering projects in accordance to the their Quality Label granted to them by SALTO SEE RC;
• establish regular contact with and provide feedback and tailored support to the organizations;
• contribute to the continuous rise of the quality of ESC volunteering projects implemented in the region.

Description of the process

The process is implemented mainly through the following three methods:

• Email communication 
• Telephone contact 
• Control & supportive visits of the QL organizations

Visits are implemented by our team of Quality Label assessors, with the aim to assess past performance and support future work of the organization. In general, two experts visit the organization – principle of four eyes. Usually, several organizations in a certain area are visited within one monitoring round (clustering method). After visit experts produce a report and share it with SALTO SEE. To finish the process, Result letters with findings and recommendations are produced by SALTO SEE and shared with visited organizations.

• Progress report

In case SALTO SEE needs information on how a QL-holder is implementing their ESC projects or a QL holder itself needs to ask for changes to their currently valid Quality Label, SALTO SEE can issue an automatic request via Beneficiary Model to a QL-holder. In this report, an organization is able to report how they are performing ESC projects and in case needed ask for any necessary changes to their approved QL, such as change activities proposed to their hosted volunteers, add/remove an activity location, decrease/increase number of hosted volunteers, etc. In the assessment of this report, SALTO SEE can include an assessor from the team of our Quality Label assessors. Based on assessment results, SALTO SEE accepts or rejects, partially or in its entirety, the Progress report and changes requested from the organization.